Customer Care program Archives – Revelwood Knowledge Center
Customer Care program Archives – Revelwood Knowledge Center

IBM Planning Analytics Tips & Tricks Series Did you know there are some easy approaches to troubleshooting IBM Planning Analytics for Excel (PAx)? Given that PAx is an Excel add-in, sometimes things go wrong. Do you know the basic steps to take when a user says that PAx isn’t working for them? We at Revelwood have often seen two primary issues that appear at our clients: The “IBM Planning Analytics” ribbon doesn’t show up A user can connect in, but … Read More


Revelwood’s Customer Care offering is now complete! I am excited to announce that the third prong in our suite of Customer Care services, the Performance Tune-Up, is ready to go. Our Performance Tune-Up, along with the other two services, System Administration as a Service and Help Desk, will make sure your TM1 or IBM Planning Analytics system doesn’t fail when you need it most. It’s all about providing you with the peace of mind that Revelwood has your back when you … Read More


As part of our expanded Customer Care program, we’ve recently launched a new System Administration as a Service (SAaaS) offering for TM1 users and IBM Planning Analytics users. This new program enables you to tap into our many years of experience, staff expertise and managed services infrastructure. We’ll free up your team from the labors of TM1 administration, while handling your general and cycle maintenance needs. TM1 users and Planning Analytics users can chose from two options: Fully Outsourced Coverage … Read More


In response to customer requests, we’ve been expanding our Customer Care program. The newest option is a Performance Tune-Up. Proper maintenance of your TM1/Planning Analytics environment is the key to overall good health and performance. Think of our team as your “mechanics” for your solution. You take your car to the auto shop for regular tune-ups. Why not do the same for TM1/Planning Analytics? We’ve designed this service to make sure your system is running at its best. It is … Read More


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