New Customer Care Offering: System Admin as a Service for TM1 Users
New Customer Care Offering: System Admin as a Service for TM1 Users

As part of our expanded Customer Care program, we’ve recently launched a new System Administration as a Service (SAaaS) offering for TM1 users and IBM Planning Analytics users. This new program enables you to tap into our many years of experience, staff expertise and managed services infrastructure. We’ll free up your team from the labors of TM1 administration, while handling your general and cycle maintenance needs.

TM1 users and Planning Analytics users can chose from two options:

Fully Outsourced Coverage for TM1 Users

 We’ll take over your entire administration function. Our team will be fully responsible for ensuring your business cycles are managed from start to finish and that your TM1 environment or Planning Analytics environment is running in top condition. TM1 users will realize a number of benefits from this plan, including:

  • Reducing your SG&A expense
  • Allowing you to focus on your business and core competencies, rather than admin tasks
  • Eliminating the need for you to keep track of all the changes, patches, and updates from IBM
  • Providing uninterrupted service, freeing you from planning around vacations and unexpected absences

Backup/Supplemental Coverage for TM1 Users

We’ll serve as your extra set of hands when you need us. Whether its your busy season or you are taking vacation, we’re here so that your TM1 environment is always up and running. The benefits of this program include:

  • Access your expert technical staff when you need to
  • Augmenting your internal staff
  • Filling any skill or knowledge gaps
  • Ensuring continuity of business processes
  • Freeing your part-time admin to allow them to focus on their primary role
  • Gaining incremental assistance without adding incremental headcount

Our System Administration as a Service offering is one of several in our newly expanded Customer Care program. Our other Customer Care services include a Performance Tune-Up and a Help Desk offering.